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# PANDORA ART LLC - Return & Refund Policy

Thank you for shopping with PANDORA ART LLC. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Please read our Return & Refund Policy carefully to understand your rights and options:

### 1. Return Window
* **14-Day Policy:** You have **[14] days** from the date you received your item to request a return. Requests made after this period will unfortunately not be accepted.

### 2. Return Eligibility & Conditions
To be eligible for a return, your item must meet the following criteria:
* It must be in the **same condition** that you received it.
* It must be **unworn, unused, unwashed**, and in its original packaging.
* It must have all original tags, labels, and certificates (if applicable) still attached.
* You must provide the receipt, invoice, or proof of purchase.
* **Non-Returnable Items:** Custom-made products, personalized items, digital downloads, and sale/clearance items cannot be returned or refunded.

### 3. Return Process
To initiate a return, please follow these steps:
1. Contact our customer support team at **[mozyilmz38@gmail.com]** with your order number and the reason for the return.
2. If your return is accepted, we will send you instructions on how and where to send your package. 
3. **Important Note:** Items sent back to us without first requesting a return will not be accepted.

### 4. Return Shipping Costs
* **Customer Responsibility:** Unless the return is due to a mistake made by PANDORA ART LLC (e.g., defective, damaged, or incorrect item), **the customer is responsible for paying all return shipping costs.**
* **Duties & Taxes:** Original shipping fees, customs duties, and import taxes are non-refundable. 

### 5. Damaged, Defective, or Incorrect Items
* Please inspect your order upon arrival. If the product is defective, damaged, or if you receive the wrong item, contact us immediately within **[48 hours]** of delivery. 
* Please provide clear photos or videos of the issue so we can evaluate the problem and make it right by offering a replacement or a full refund.

### 6. Refunds & Processing
* **Inspection:** Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
* **Approval:** If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within **[7-10] business days**.
* **Late or Missing Refunds:** If you haven’t received your refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.

### 7. Exchanges
* The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.