FAQ – Frequently Asked Questions

Frequently Asked Questions

📦 Shipping & Delivery

How long does shipping take?
Standard shipping typically takes 5–8 business days. Express options may be available at checkout.

Do you ship internationally?
Yes! We ship worldwide. Delivery times vary by destination.

How can I track my order?
Once your order is shipped, you'll receive a tracking number via email.

🖼️ Products & Printing

What sizes are available?
Most prints are available in A4 (21×29.7 cm) and A3 (29.7×42 cm). Some designs may offer additional sizes.

What materials do you use?
We use high-quality cotton canvas and archival inks for long-lasting, vibrant prints.

Do you offer framed prints?
Yes, framed options are available for selected designs. Check the product page for available variants.

⬇️ Digital Downloads

How do I receive my digital download?
After purchase, you'll receive an email with a download link. Files are typically in high-resolution PDF or JPG format.

Can I print the digital file myself?
Yes! Digital downloads are designed for home or professional printing. We recommend printing on matte or glossy photo paper.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for physical prints in original condition. Digital downloads are non-refundable.

What if my order arrives damaged?
Please contact us at support@panshopart.com with a photo of the damage and we'll resolve it promptly.

💬 Still have questions?

Reach out to us via our Contact page and we'll get back to you within 24–48 hours.