PANDORA ART LLC - Return & Refund Policy

Thank you for shopping with PANDORA ART LLC. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Please read our Return & Refund Policy carefully to understand your rights and options.

1. Return Window

14-Day Right of Withdrawal (EU Customers): If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. If the 14-day period ends on a weekend or public holiday, the deadline is extended to the next business day.

All Other Customers: You have 14 days from the date you received your item to request a return.

To exercise your right of withdrawal, you can initiate a return or cancellation request directly through your customer account at: https://account.panshopart.com

Alternatively, contact us at mozyilmz38@gmail.com with your order number and reason for the return.

2. Return Eligibility & Conditions

To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition that you received it.
• It must be unworn, unused, unwashed, and in its original packaging.
• It must have all original tags, labels, and certificates (if applicable) still attached.
• You must provide the receipt, invoice, or proof of purchase.

Non-Returnable Items: Custom-made products, personalized items, digital downloads, and sale/clearance items cannot be returned or refunded.

3. Return Process

To initiate a return:

1. EU customers: Log in to your customer account at https://account.panshopart.com, go to your Orders, and submit a return or cancellation request. You will receive an automatic confirmation of your request.
2. All customers: You may also contact us at mozyilmz38@gmail.com with your order number and reason for the return.
3. Once your return is accepted, we will send you instructions on how and where to send your package.
4. Important: Items sent back without first requesting a return will not be accepted.

After notifying us of your withdrawal, please send the item(s) back within 14 days.

4. Return Shipping Costs

• EU Customers: We will refund the standard outbound shipping cost paid at the time of your order. Return shipping costs are your responsibility unless the return is due to a defective, damaged, or incorrect item.
• All Other Customers: Unless the return is due to a mistake by PANDORA ART LLC, the customer is responsible for all return shipping costs.
• Duties & Taxes: Customs duties and import taxes are non-refundable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If the product is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery with clear photos or videos of the issue. We will offer a replacement or full refund.

6. Refunds & Processing

• EU Customers: Once we receive your returned item, we will process your refund within 14 days, to your original payment method.
• All Other Customers: Once we receive and inspect your return, we will notify you via email. If approved, your refund will be applied within 7–10 business days.
• Late or Missing Refunds: Check your bank account first, then contact your credit card company, as posting may take additional time.

7. Exchanges

The fastest way to get what you want is to return your item and, once accepted, make a separate purchase for the new item.